stats
HOME | WHO WE ARE | WHAT WE DO | HOW WE DO IT | PARTNER WITH US | SpinSupport
Gaming Support
VIP Player Support
Up Sell
Outbound

 Gaming Support

 

High quality support service is our core business

Delivering on the promise of outstanding customer service differentiates your business in a competitive environment. The impact can be measured by increased customer retention, decreased spending and improved business performance.  

In the gaming industry, the contact center is where brand values and commitments are put to the test, where guarantees are delivered, and where brand perception and customer loyalty shape the customers’ experience.

Choosing the right outsourced gaming support solution ensures outstanding customer experiences for players, valuable intelligence and analysis for decision-makers and measurable results for operators.

 
 

FEATURES

CASINOS POKER BINGO MOBILE GAMING
24/7 professional customer service and technical support
Integrated multimedia contact management
  • Telephone
  • Email
  • Web-based chat
Integrated multi-media player contact history and archive
Full multi-level issue & trend reporting
Back-office functionality including crediting & escalation management
Full quality control monitoring
Voice & screen recording capabilities
Customer acquisition & retention campaign support  
Outbound & up-sell campaign creation & management
In-game support and encouragement from our friendly chat leaders      
Additional language options: French, Spanish, German, Arabic & Russian
24/7 second tier technical support      
24/7 first tier customer service, device and technical support