Loyal to your brand. Excited about your offers. Early adaptors of your products.

VIP’s are essential to every gaming business, and with 80% of profits generated by less than 20% of players, caring for these VIP’s is more than a worthwhile investment, it's a critical business activity. 

Perks, gifts and dedicated one-on-one service are just a few ways to show VIP’s that their patronage is appreciated and respected. BrightMark™ oversees the personal interaction of the VIP customer relationships to ensure that offers, new products and ongoing services are delivered with elegance and efficiency.

VIP Service Features Include:

• Dedicated VIP agents
• Dedicated VIP lines & email addresses
• Highly personalized and tailored service
• Detailed contact issue reporting including 'mood' assessments
• Special discretionary and proactive bonus rules
• Logistics support for gift delivery or special events
• Outbound call campaigns