BrightMark’s scale enables us to offer levels of contact center infrastructure, technology and software solutions that even large professional contact centers can only dream of.

Our contact centers are built on a fully redundant multi-media network, ensuring continuous, high quality service coverage. Added to this, our partnership with world-class companies such as Avaya (formerly Lucent Technologies) and NICE Systems enable us to offer state-of-the-art features including a seamless multi-media integration of voice, email and web communications, skills-based routing, real-time monitoring and reporting, IVR and full multi-media interaction recording.

BrightMark’s CRM system records every contact (whether by phone, email or chat) in each customer’s unique contact history. This provides representatives with an ‘at-a-glance’ view of the player’s chronological contact history, with the ability to ‘drill down’ to see the full text, wrapping information or other details of that specific contact.

Any or all these features can be combined and integrated with your existing back-office systems to provide a fully-scalable solution, perfectly tailored to your requirements.