Your agents are much more than customer service personnel - they're front-line ambassadors for your business who determine customer perception of your brand.

BrightMark’s experienced human resources department specializes in identifying, recruiting and training the right people to represent your gaming business. And, whether they are assisting with a technical problem, explaining promotion rules or dealing with an irate player, you can be sure that your representatives will also possess the interpersonal skills needed to establish a rapport with your customers and handle even the most difficult situation with understanding, poise and professionalism.

BrightMark will develop a recruitment plan and individual skills profiles, find, recruit and train all the personnel your gaming business will need. Once off the ground, we will also take care of the on-going personnel training, management and motivation to ensure that your ambassadors stay and grow with your business.

Unlike many contact centers where staff turnover can average 6-12 months, BrightMark boasts an average staff turnover of over 25 months. We believe in looking after our investments and have developed a range of development and incentive programs to keep our best and most experienced staff.