With almost a decade of experience providing eGaming support services to its client base, Brightmark has evolved with each advancement within the eGaming industry. Clients benefit from Brightmark’s extensive experience working with both traditional and regulated markets. Our innovative solutions allow you to focus on your strengths and grow your eGaming enterprise while Brightmark operates all your call-center and support operations.

• Multi eGaming platforms – We have experience in supporting Gaming platforms including Casino, Poker, Sport Betting, Binary Options, Bingo and more.
• Multi-channel communication – Connecting with players via live web-based chat, email and telephone.
• Multi-lingual service – Multilingual support services including all major European languages such as French, Italian, English, German, Spanish and more.
• VIP players support – Following the pareto-optimum concept a large part of a business’s  turnover derives from a small part of its customers. We know that this is especially true in the eGaming business and therefore we know how to take good care of your VIP players. With exclusively-assigned VIP agents contacting your VIP players personally, with shorter response time and specially-built work processes we make sure that your best players don’t go unnoticed.
• Sales and conversion – We have experience in providing outbound and inbound sales and conversion services that help you increase the number of new players who extend their lifetime value.
• Standards & regulatory requirements – We have experience working with operators in both traditional and regulated markets. Our regulated market clients are fully licensed and adhere to all regulations governing their eGaming jurisdiction.
• Supporting mobile eGaming – we have experience in supporting mobile eGaming operations as we are the exclusive support center for Spin3 products.
• Information security – We have experience in operating under the highest level of information security. Infrastructure and security policies are in place to protect the intellectual property of each individual client.
• Efficient escalation management – We have experience and knowledge in providing efficient escalation and back-office services with your technical, financial and marketing managers to ensure that your players receive quick and reliable answers.
• Modern call-center technologies– Our call centers’ advanced technical infrastructure includes: Recording services (for all communication channels); Automatic routing by skill (allowing calls to be directed automatically to the correct agent according to his/her specific skill, such as language, VIP, etc.); Real-time shift management (allowing shift managers to monitor and manage in real time all incoming calls, emails and chats to ensure a high service level and maximum efficiency); Systems redundancy, and more.
• Training and quality assurance – We have experience in training and QA processes that provide knowledgeable and motivated agents to support your brands.