Sales & Conversion

To help you improve your acquisition and retention programs , our agents conduct both hot and cold calls, making use of virtual chats and standard outbound phone calls:

  • Hot calls: Contacts made while on the website during registration or within the gaming platform itself. Helping players overcome registration, banking or gameplay issues during critical moments of need and improving your business results.
    These contacts are made using outbound phone calls or web-based pro-active chat.

  • Cold calls: Calls made to players who are not on the website or gaming platform and are no longer active. The cold call list is constantly updated in order to help increase conversion rates and revive inactive players.